COVID-19 Program/Activity Protocols
We have implemented a number of safety measures to ensure all program and activity participants have a safe and healthy experience at the Canada Games Centre. We continue to follow the advice of the Province to help prevent the spread of COVID-19. For more information, visit: novascotia.ca/coronavirus/.
Health Screening Prior to Entry into CGC:
- Have you been in contact with anyone with a known or probable case of COVID-19 in the last 14 days and are required to self-isolate? Click here for a list of current exposures.
- Are you experiencing any symptoms of COVID-19 including new or worsening cough, or two or more of the following: fever (i.e. chills, sweats), shortness of breath, sore throat, runny nose/nasal congestion, or headache?
If you answer yes to either of the questions above, you will not be granted entry into the Canada Games Centre. Please do not visit us if unwell and call 811 for further screening.
Masks Are Required:
- Under the directive from Public Health, wearing a mask is required while inside the CGC. Masks can be removed when exercising/directly engaged in physical activity, but required at all other times. This includes, but is not limited to:
- When entering the building;
- When moving to different equipment/cardio machines within the Fitness Centre and Track;
- While waiting on the bench for your turn to play basketball, badminton or pickleball;
- Walking to and from your lane within the Aquatics Centre and Track or fitness class space;
- When going to refill your water bottle;
- While in the change rooms, washrooms and hallways.
- Wearing a mask alone isn’t enough to prevent the spread of COVID-19. Continue to follow all other Public Health advice like getting vaccinated if able, keeping your hands clean and staying home if feeling sick.
- Learn more about non-medical masks, how to make a non-medical mask and how to wear a non-medical mask.
- Mask exemptions as per Public Health
Proof of Vaccination | Required as of October 4th, 2021:
On October 4th, the Province is requiring proof of full vaccination for ages 12 or older to participate in discretionary, recreational or non-essential activities. This policy applies to the CGC at the access gates.
Full vaccination means 14 days after second/final dose.
What do I need to bring to the CGC?
- Ages 12+ years* should bring three things with them on every visit to enter past the gates:
- Proof of vaccination, either printed card or displayed on a mobile device, OR Valid Medical Contraindication for COVID-19 Vaccination letter (Policy Details)
- Valid proof of identification, such as drivers license, Passport, Government-issued ID card, health card, birth certificate, student ID card, or Secure Certificate of Indian Status
- CGC membership/access card or CGC program card. Non-members will receive a Day Pass receipt after purchasing at Day Pass at the Customer Service Desk
*Grace periods for youth: https://novascotia.ca/coronavirus/proof-of-full-vaccination-policy/#children-and-youth
Youth ages 11 and under must be accompanied by a fully vaccinated adult to enter beyond the gates.
Please note: Proof of vaccination is not required to access the lobby area or front hallway washrooms, as clarified by the Province. Everyone must continue to wear masks when in these spaces, regardless of vaccination status.
Registered Programs – General Notes:
- All our sport programs will be following their Return to Sport plans. For more details on Return to Sport plans, please visit Sport Nova Scotia.
- More specific details about program protocols including drop-off and pick-up will be sent directly to program participants before the start of the program.
- If a program participant displays any current symptoms listed on the Province’s website, parents/guardians will be called, the child must be picked up immediately and they will be isolated until pick-up.
- Non-members registered in CGC programs will receive a red program access card the first time they register (unless they have another card associated with their MyRec account). This card will allow access beyond the gates up to 30 mins before and during the time of the program. The access card cannot be transferred to another person. The CGC is not responsible for lost, stolen, or damaged cards or any unauthorized use. If you forget this card, please check in at the Customer Service Desk.
- Member Discount: The program participant must be an annual member of the Canada Games Centre to qualify for the Member Rate. Exception is where program participant is under the age of two (2). In this case, the parent/guardian as a facility member will receive the Member Rate for the program. All other membership types do not qualify for program discounts.
- Accepted forms of payment: Visa, MasterCard, debit cards, cash and cheques (some restrictions apply). The charge for non-sufficient funds is $40 plus tax. This is an administrative fee that will not be waived.
- HST: Program prices advertised are exclusive of HST with the exception of programs for children aged 14 and under, which are exempt of HST. Exceptions may apply.
- Pro-rating Program Fees: Program fees may be pro-rated for late registrants until the second day of a particular session. There are some programs with evaluated or instructional components. The Centre reserves the right to restrict participants from joining after the initial start date.
- Course Requirements: All participants must meet the requirements stated in the program description.
- Age Policies: Program participants must meet the required age by the start of the program. Please note that some programs may be exempt from this policy.
- Some programs may be cancelled due to insufficient registrants. The Canada Games Centre monitors registration levels prior to the start of programs to ensure quality programs are offered. A great course could be cancelled if there are not enough registrants. Register early to avoid program cancellations.
Cancellations & Refunds:
- The Canada Games Centre reserves the right to cancel any program, change session times and/or location.
- There are no refunds for programs offered at Canada Games Centre unless the program is cancelled by the Centre. If we cancel a program, full refunds will be issued.
- All changes must be completed in-person at the Customer Service Desk.
- Should you change your mind about a registered program, the Canada Games Centre will issue non-refundable credit will be issued if a participant provides 7 days advance notice, prior to the start date of the program. Within 7 days of a program start date, no credit will be issued.
- Sessions unattended by the participant will not be rescheduled or credited.
- In the event of a medical emergency where proof is given, we will pro-rate a credit to be used towards another program.
- All non-refundable credits must be used within one year.
- Summer Camp: Cancellation notice must be received a minimum of 14 days prior to the first day of camp to qualify for a refund. Refunds will be processed for the full amount of the fee paid, less an administrative charge (10% of the program fee).
- Liability Waiver: The Canada Games Centre is not liable for injuries sustained by participants. Participation is at your own risk.
- Inclusion: The Canada Games Centre is committed to providing safe and accessible services and activities for all persons. Those participants with special needs are welcome to attend any recreation activity compatible with their interests, abilities, and needs. If you or another participant has a special need that our staff should be made aware of before the start of a program, please contact the Canada Games Centre a minimum of two (2) weeks before the program start date to assist in the training and awareness of staff.
- Code of Conduct: Program participants must follow the Canada Games Centre User Code of Conduct, Safety Standards and Rules & Regulations.