COVID-19 Program/Activity Protocols

We have implemented a number of safety measures to ensure all program and activity participants have a safe and healthy experience at the Canada Games Centre. We continue to follow the advice of the Province to help prevent the spread of COVID-19. For more information, visit: novascotia.ca/coronavirus/.

Health Screening Prior to Entry into CGC:

  • Have you travelled outside of Atlantic Canada in the last 14 days?
  • Have you had close contact with anyone that has travelled outside of Atlantic Canada in the last 14 days?
  • Have you been in contact with anyone with a known or probable case of COVID-19 in the last 14 days?
  • Are you experiencing any current symptoms of COVID-19 including but not limited to fever, cough, shortness of breath?

If you answer yes to any of the questions above, you will not be granted entry into the Canada Games Centre. Please do not visit us if unwell and call 811 for further screening.

Masks Are Required:

  • Under the directive from Public Health, wearing a mask is required while inside the CGC. Masks can be removed when exercising/directly engaged in physical activity, but required at all other times.
  • User exemptions as per Public Health: Children under two are exempt, as well as children aged two to four when their caregiver cannot get them to wear a mask. People with a valid medical reason for not wearing a mask are exempt. Schools, daycares and day camps continue to follow their reopening plans. (https://novascotia.ca/news/release/?id=20200724004). Please note, this includes CGC summer campers; they are exempt from wearing masks inside the facility.
  • Using a mask alone isn’t enough to prevent the spread of COVID-19. Continue to follow all other Public Health and CGC protocols like keeping your hands clean, following cough and sneeze etiquette, social distancing guidelines, and staying home if feeling sick.
  • Learn more about non-medical masks, how to make a non-medical mask and how to wear a non-medical mask.
  • FAQ about Masks at the CGC

Activity Booking Required:

As always, the health and safety of our members, users and staff is our first priority. To support this priority during the COVID-19 pandemic, additional measures and changes in services are required. Our reopening plan follows the current advice of Public Health experts, mandated legislation and takes into consideration best practices from similar facilities and sports organizations in Canada and internationally.

Booking of all drop-in activities is currently required. To read more about what’s available, the current protocols in place for each activity, and how to book an activity, please see our Facility Reopening section.

Registered Programs – General Notes:

  • All our sport programs will be following their Return to Sport plans. For more details on Return to Sport plans, please visit Sport Nova Scotia.
  • Increased cleaning protocols are in place, and items that cannot be easily cleaned are limited.
  • More specific details about program protocols including drop-off and pick-up will be sent directly to program participants before the start of the program.
  • Change room access is for swim lesson participants only. Participants must arrive dressed for the pool and will have access to a change room after their program. Change rooms are limited to one parent/guardian per swim lesson participant. Aquatics participants will have a maximum of 10mins in the change rooms at the end of their activity time slot.
  • Programs will be offered either as physical distanced or in a cohort (grouping method). The grouping method involves creating self-contained groups within the facility. Physical distancing within cohorts is not enforced.
  • If a program participant displays any current symptoms listed on the Province’s website, parents/guardians will be called, the child must be picked up immediately and they will be isolated until pick-up.

Program Policies

Registration

  • Member Discount: The program participant must be an annual member of the Canada Games Centre to qualify for the Member Rate. Exception is where program participant is under the age of two (2). In this case, the parent/guardian as a facility member will receive the Member Rate for the program. All other membership types do not qualify for program discounts.
  • Accepted forms of payment: Visa, MasterCard, American Express, debit cards, cash and cheques (some restrictions apply). The charge for non-sufficient funds
    is $40 plus tax. This is an administrative fee that will not be waived.
  • HST: Program prices advertised are exclusive of HST with the exception of programs for children aged 14 and under, which are exempt of HST. Exceptions may apply.
  • Pro-rating Program Fees: Program fees may be pro-rated for late registrants until the second day of a particular session. There are some programs with evaluated or instructional components. The Centre reserves the right to restrict participants from joining after the initial start date.
  • Course Requirements: All participants must meet the requirements stated in the program description.
  • Age Policies: Program participants must meet the required age by the start of the program. Please note that some programs may be exempt from this policy.
  • Some programs may be cancelled due to insufficient registrants. The Canada Games Centre monitors registration levels prior to the start of programs to ensure quality programs are offered. A great course could be cancelled if there are not enough registrants. Register early to avoid program cancellations.

Cancellations & Refunds

  • The Canada Games Centre reserves the right to cancel any program, change session times and/or location.
  • There are no refunds for programs offered at Canada Games Centre unless the program is cancelled by the Centre. If we cancel a program, full refunds will be issued.
  • All changes must be completed in-person at the Customer Service Desk.
  • Should you change your mind about a registered program, the Canada Games Centre will issue non-refundable credit will be issued if a participant provides 7 days advance notice, prior to the start date of the program. Within 7 days of a program start date, no credit will be issued.
  • Sessions unattended by the participant will not be rescheduled or credited.
  • In the event of a medical emergency where proof is given, we will pro-rate a credit to be used towards another program.
  • All non-refundable credits must be used within one year.
  • Summer Camp: Cancellation notice must be received a minimum of 14 days prior to the first day of camp to qualify for a refund. Refunds will be processed for the full amount of the fee paid, less an administrative charge (10% of the program fee).

Participation

  • Liability Waiver: The Canada Games Centre is not liable for injuries sustained by participants. Participation is at your own risk.
  • Inclusion: The Canada Games Centre is committed to providing safe and accessible services and activities for all persons. Those participants with special needs are welcome to attend any recreation activity compatible with their interests, abilities, and needs. If you or another participant has a special need that our staff should be made aware of before the start of a program, please contact the Canada Games Centre a minimum of two (2) weeks before the program start date to assist in the training and awareness of staff.
  • Code of Conduct: Program participants must follow the Canada Games Centre User Code of Conduct, Safety Standards and Rules & Regulations.