Job Opportunities

Fitness Centre Member Experience Staff

This opportunity is now closed


The Canada Games Centre serves the community and the province’s athletes for generations to come.  It is a first class multi-purpose sport and recreation facility, provides a new centre for the community promoting healthy and active living for citizens and is a major new sports training and competition facility in Atlantic Canada.

POSITION SUMMARY:

This position is responsible for providing positive member service experiences, resources, and support to guests and staff in our Fitness Centre.  A commitment to exceptional customer service and a love of the fitness and wellness industry is a must.

RESPONSIBILITIES:

  • Assisting members and visitors either by telephone, electronically, or face to face
  • Assisting Fitness Centre users with use of cardio and weight equipment
  • Respond promptly to member and visitor inquiries in the Fitness Centre
  • Handle and resolve member suggestions
  • Obtain and evaluate all relevant information to handle inquiries and suggestions
  • Sign in members and visitors to the Fitness Centre
  • Direct requests and unresolved challenges to the designated resource
  • Manage member accounts
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions with next steps

QUALIFICATIONS:

Mandatory:

  • Knowledge of customer service principles and practices
  • Strong knowledge of fitness and healthy living
  • A genuine desire to help others
  • Standard First Aid certificate or equivalent (including CPR C) must be obtained within 3 months of being hired
  • Previous customer service or retail experience

Desirable:

  • AED Certification

KNOWLEDGE & EDUCATION:

  • Experience working in either a community or sport setting
  • Analytical and problem solving skills
  • Good decision making skills
  • Be compassionate, patient, and understanding

WORKING CONDITIONS:

  • This position will be part-time/casual and will include shifts in the early morning, in the evening, and on weekends
  • Work environment includes physical, emotional, and mental demands on an infrequent basis
  • Safe lifting, carrying, and first aid techniques must be adhered to
  • Exposure to loud noises and ability to concentrate in a busy environment

The wage for this position is $10.85 per hour.

APPLICATION INSTRUCTIONS:

To apply, please submit a cover letter and résumé, outlining how you meet the specific qualifications listed in the job posting, to Zach Fralick, Human Resources Generalist, at careers@canadagamescentre.ca.

Please include your availability within your application.

We are a welcoming and supportive workplace and applicants from the following groups are encouraged to self-identify when applying for this opportunity: Aboriginal persons, persons with disabilities, African Nova Scotians and other racially visible persons.

This opportunity is now closed