• Victoria Day Long Weekend Hours & Schedule

    We're open from 8am-8pm on Victoria Day (Monday, May 20th). For a full list of activities and fitness classes over Victoria Day long weekend, see our Aquatics, Fitness and Field House schedules. If you'd rather a summary of the holiday schedule, click here. Happy Victoria Day!

  • WiFi Service Interruption

    We are currently without WiFi as our hardware needs to be replaced. We apologize for the inconvenience and will update you as soon as we have an ETA. Thank you for your patience!

  • Mind the Mess! New Gates Project Update

    Updated (May 16th): We're retiring our hardworking turnstiles! Our new Customer Service Desk area renovations are moving along, however delayed delivery of the physical gates system has pushed back our projected timeframe for completion to 10 weeks. Please mind the mess and give yourself some extra time during our temporary setup. Read more »

Job Opportunities

Customer Service Representative (Part-Time)

Closes May 31, 2019


The Canada Games Centre serves the community and the province’s athletes and will for generations to come. As a first class multi-purpose sport and recreation facility, it provides a new centre for the community promoting healthy and active living for citizens and is a major new sports training and competition facility in Atlantic Canada. Visit us at www.canadagamescentre.ca.

POSITION SUMMARY

For the first point of contact at the Canada Games Centre reception desk, we are looking for an enthusiastic, friendly individual to assist in delivering exceptional customer service and support to all of our guests. This position may include the opportunity to work nearly full-time hours.

RESPONSIBILITIES                                                                            

  • Welcome and greet all guests – members, drop-ins, corporate, or leisure groups
  • Receive, respond, and manage all inquiries – on site, phone calls, and email – in a timely manner
  • Communicate policies, procedures, updates, and all other required information to guests
  • Accept and process all payments – cash, credit card, etc.
  • Upsell
  • Follow opening and closing procedures
  • Maintain files in proper order
  • Be able to multi-task in a fast paced environment
  • Abide by Canada Games Centre policies and procedures – phone etiquette, dress code, etc.

REQUIRED QUALIFICATIONS 

  • High school graduate – some level of post-secondary education is considered an asset
  • Experience working with the general public in a similar role
  • Experience working in a facility or venue
  • Customer service experience – i.e., the retail or hospitality industries
  • Experience and comfort using computers and various software programs
  • Experience processing financial transactions – cash handling, payment processing, etc. 

DESIRED QUALIFICATIONS

  • Demonstrate strong interpersonal, communication, and listening skills
  • Be actively engaged and excited about your role
  • Have proactive and positive attitude
  • Member and guests focused
  • Conduct oneself with integrity and professionalism at all times
  • Be detail oriented and well organized
  • Demonstrated problem solving skills with a solution-based approach
  • Work well under pressure
  • Experience working in a diverse, multi-cultural environment
  • Motivated by the success of others
  • Understand and appreciate the role that sport and recreation plays in healthy communities 

WORKING CONDITIONS

  • Requirement to work flexible hours – early morning, day, evening, and weekends
  • Working environment includes physical, emotional, and mental demands
  • Safe use of all protective / barrier equipment as required by the employer
  • Exposure to loud noises and ability to concentrate in a busy environment

Please note that Criminal Record and Child Abuse Registry checks will be required as part of the hiring process.  

COMPENSATION 

The wage for this position is $11.00 per hour.

WHAT’S IN IT FOR YOU?

  • Free facility membership
  • A variety of discounted programs and services
  • Free parking and close proximity to Halifax Transit
  • Amazing team environment

 APPLICATION INSTRUCTIONS

To apply, please submit a covering letter and résumé, outlining how you meet the specific qualifications listed in the job posting to Zach Fralick at careers@canadagamescentre.ca.

Failure to properly identify your application or attach working documents will result in your application being omitted.

We are a welcoming and supportive workplace and applicants from the following groups are encouraged to self-identify when applying for this opportunity: Aboriginal persons, persons with disabilities, African Nova Scotians and other racially visible persons.