Cancellation Policy
One Month Passes
One month passes are non-refundable.
Exceptions may be made with satisfactory written evidence of: A medical condition preventing prolonged use of the Canada Games Centre.
Annual Memberships
You have five days after signing a membership agreement to rescind it in writing by completing a Membership Change Form. After the five day period has passed, persons wishing to cancel their contract may do so by providing 30 days’ notice to the Membership Coordinator by completing a Membership Change Form. Cancellation fees will apply if cancelling within the first 6 months of signing the agreement.
Exceptions may be made with satisfactory written evidence of: A medical condition preventing prolonged use of the Canada Games Centre, or a change of residence outside the Halifax Regional Municipality.
Members who have paid in full will be refunded for the prorated remainder of their membership after 30 days’ notice has been submitted with a Membership Change Form and cancellation fee has been paid. All refunds are issued through cheque and may take from four to six weeks to be completed.
At the end of your term identified on your agreement, unless cancelled as outlined above or paid in full, your membership will renew automatically at the current posted rates for the membership type. Once the Membership has renewed you may cancel with 30 days’ notice at any time.
Add-ons to your membership may be added or removed with 30 days’ notice.
Membership Card
To access the CGC, the Member must use their membership card. If the card is lost or stolen, the Member will be charged a replacement fee. The CGC is not responsible for lost, stolen or damaged cards or unauthorized use. Fraudulent use of a membership card, including sharing cards, will result in termination of membership.
Membership Freeze
Members with Annual Memberships have the option to put their memberships on hold for a minimum of 4 weeks and a maximum of 12 weeks. Members can have multiple freezes (i.e. non-consecutive 4-week freezes) as long as they do not exceed the maximum of 12 weeks. If a member wishes to freeze for longer than the maximum time provided, a fee of $50 will be charged each time. Freezes must be in even weekly increments (i.e. 4, 6, 8, 10 or 12 weeks) while abiding by the minimum and maximum time limits.
Members must notify the front desk of their absence in person and complete a change form at least 1 week before they want the freeze to begin. Freezes will not be applied retroactively.
During the membership freeze, member cards and facility access will be suspended. If you have an annual bi-weekly membership, no payments will be processed while on freeze. If you have an annual paid-in-full membership, your contract expiry date will be extended to reflect the length of the freeze. The extended time cannot be re-frozen and must be applied at the end of the contract unless medical reasons do not permit use of the facility.
Memberships with multiple members must all freeze at the same time. Freezes can no longer be applied to individuals within a multi-member household.
No refunds will be issued for freeze time.
Medical Freeze
Members who provide a medical note indicating that they are physically unable to use the facility may freeze their membership for the time denoted on their medical documentation. These freezes can be applied retroactively. Medical freezes are always complimentary with the provision of a medical note. Freezes must be in weekly increments with a minimum of four weeks.
During the membership freeze, member cards and facility access will be suspended. If you have an annual bi-weekly membership, no payments will be processed while on freeze. If you have a paid-in-full membership, your contract expiry date will be extended to reflect the length of the freeze. The extended time cannot be re-frozen and must be applied at the end of the contract unless medical reasons do not permit use of the facility.
Memberships with multiple members must all freeze at the same time. Freezes can no longer be applied to individuals within a multi-member household.
No refunds will be issued for freeze time.