Fitness Centre Member Experience Staff
This opportunity is now closed
The Canada Games Centre serves the community and the province’s athletes for generations to come. It is a first class multi-purpose sport and recreation facility, provides a new centre for the community promoting healthy and active living for citizens and is a major new sports training and competition facility in Atlantic Canada.
POSITION SUMMARY:
This position is responsible for providing positive member service experiences, resources, and support to guests and staff in our Fitness Centre. A commitment to exceptional customer service and a love of the fitness and wellness industry is a must.
RESPONSIBILITIES:
- Assisting members and visitors either by telephone, electronically, or face to face
- Assisting Fitness Centre users with use of cardio and weight equipment
- Respond promptly to member and visitor inquiries in the Fitness Centre
- Handle and resolve member suggestions
- Obtain and evaluate all relevant information to handle inquiries and suggestions
- Sign in members and visitors to the Fitness Centre
- Direct requests and unresolved challenges to the designated resource
- Manage member accounts
- Communicate and coordinate with internal departments
- Follow up on customer interactions with next steps
QUALIFICATIONS:
Mandatory:
- Knowledge of customer service principles and practices
- Strong knowledge of fitness and healthy living
- A genuine desire to help others
- Standard First Aid certificate or equivalent (including CPR C) must be obtained within 3 months of being hired
- Previous customer service or retail experience
Desirable:
- AED Certification
KNOWLEDGE & EDUCATION:
- Experience working in either a community or sport setting
- Analytical and problem solving skills
- Good decision making skills
- Be compassionate, patient, and understanding
WORKING CONDITIONS:
- This position will be part-time/casual and will include shifts in the early morning, in the evening, and on weekends
- Work environment includes physical, emotional, and mental demands on an infrequent basis
- Safe lifting, carrying, and first aid techniques must be adhered to
- Exposure to loud noises and ability to concentrate in a busy environment
The wage for this position is $10.85 per hour.
APPLICATION INSTRUCTIONS:
To apply, please submit a cover letter and résumé, outlining how you meet the specific qualifications listed in the job posting, to Zach Fralick, Human Resources Generalist, at careers@canadagamescentre.ca.
Please include your availability within your application.
We are a welcoming and supportive workplace and applicants from the following groups are encouraged to self-identify when applying for this opportunity: Aboriginal persons, persons with disabilities, African Nova Scotians and other racially visible persons.
This opportunity is now closed