Booking

As we reopen the facility in stages, the safest way to manage capacity, enhanced cleaning and current Public Health protocols is through online booking of all available activities. It also enables you to guarantee your workout time.

When creating our activity booking time slots, we considered things like dedicated time for seniors and immunocompromised individuals; square footage of each area as it relates to social distancing; staggering start times to reduce the number of people in hallways at any given time, and adequate time for cleaning between time slots. As we progress through our reopening stages, we’ll continue to monitor our booking strategy and use your feedback to help update our procedures where needed.

About Booking | Stage 3 (Begins August 31st, 2020)

  • All activities in Press Play Stage 3 require booking online or in-person.
  • Activities can be booked seven (7) days in advance until one (1) hour prior to its start time, provided the time slot is still available.
  • Booking is available for both members and non-members and payment made at the time of booking, unless you have an active membership.
    • To book activities in the Fitness Centre, members must be 14 years of age or older; non-members must be 18 years of age or older.
    • Members and non-members must be at least 12 years old to book activities in areas outside of the Fitness Centre.
    • Family Day Passes must be purchased in-person or over the phone (902.490.2400 ext. 7)
  • As of August 31st, individuals can book more than one time slot per day, and daily booking moves from midnight to a 6am start. (For example, if on September 1st you want to book for September 8th, you can as of 6am and not before)
  • Individuals who do not show up for their bookings more than twice in a 2-week period will be unable to book for 7 days.

How To Book An Activity

Book your activities online or visit us in-person at the Customer Service Desk.

View How-To Book Online with screenshots (Desktop PC/Mac) / (Mobile/Tablet), OR follow the desktop directions below. If you need additional help, please call 902.490.2400 ext. 7, Monday-Friday 8am-8pm; Saturday & Sunday 8am-5pm. Please note we are closed Natal Day, August 3rd, 2020.

  1. Visit our online registration site: https://www.hfxcgcwebtraconlinereg.ca/wbwsc/webtrac.wsc/splash.html
  2. Sign in to your online account under Member Login.
    • Forgot your username or never registered online before? Click here.
    • Forgot your password? Click here.
    • Emails for username and password reset are sent from info@canadagamescentre.ca. Add this email to your contact list, so it doesn’t end up in your junk folder.
  1. Once signed in, choose an activity type from the menu.
  2. Next select the time from the Search Results listed by clicking the calendar icon.
  3. From the calendar select the day you would like then select Add to Cart.
  4. Select the member attending the activity.
  5. Complete the questions and select Continue.
  6. Confirm your shopping cart then click Proceed to Checkout.
  7. Your transaction is complete. Your confirmation receipt is sent to the email listed.

Attending Your Activity | Stage 3

  • Masks are required while inside the facility. They can be removed when exercising/directly engaged in physical activity. (Read More)
  • Members and non-members are required to line-up outside the facility, in the designated waiting area, prior to their booking start time. Physical distancing requirements for waiting will be marked.
  • Members and non-members will not have access to the facility any earlier than 10mins prior to their activity start time, with the exception of Aquatics Activities where access is 15mins prior. Late entry to fitness classes and Aquafit is not permitted. For Pod Swims in Stage 3, entry is completed as a group.
  • Come ready to play/swim:
    • Dry land activities: Arrive dressed for your workout, bring a water bottle with you and leave your valuables and bags at home. No access to change rooms, cubbies, or lockers.
    • Aquatics activities: Arrive in your swimsuit, bring your googles, swim cap, water bottle, towel and flip flops/water shoes with you. Leave shampoo, body wash, hair dryers, etc., at home. Change rooms are available for Aquatics activities only with limited lockers, changing stalls and washrooms to support social distancing and cleaning. No showers, other than rinsing prior to entering the pool deck. Aquatics participants will have a maximum of 15mins in the change rooms at the end of their activity time slot.
  • Please bring a form of photo ID with you, for members this can be your CGC membership card. You will need it for access.
  • Please follow staff directions and safety protocols while inside the facility. Practice social distancing of 2m (6ft), good hand washing and respiratory hygiene at all times. Stay home if you are feeling unwell.
  • Be kind and patient with everyone. Pace yourself as you return to physical activity.
  • At the end of an activity time slot, everyone booked for that time slot must exit the facility, regardless of the time they entered.

How To Cancel An Activity

If you can’t make your booked time slot anymore, you can cancel it online or in-person up to an hour prior to the start time without penalty.

Please note: As of Monday, September 21st, 2020 and where applicable, refunds on non-member cancellations are in the form of a credit unless otherwise requested. For questions about cancellations please contact Customer Service at 902.490.2400 ext. 7.

View How-To Cancel An Activity with screenshots OR follow the directions listed below:

  1. Visit our online registration site: https://www.hfxcgcwebtraconlinereg.ca/wbwsc/webtrac.wsc/splash.html
  2. Sign in to your online account under Member Login.
  3. Under the My Account tab, select Cancellations.
  4. Select the booking you would like to cancel from the records list.
  5. Confirm that is the booking you would like to cancel and continue.
  6. Select Proceed to Checkout. On the following screen select Continue.